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The reality of systemic change: You cannot fix an operating model by treating isolated symptoms.
The reality of systemic change: You cannot fix an operating model by treating isolated symptoms.
When you buy 500 Copilot licenses (Tools) without changing how performance is measured (Operating Model), you don't get transformation. You get frustrated employees who feel like they’ve just been handed more work (Experience).
AI is a forcing function that sends ripples through every layer of your business. If you only plan for the technology, the organization will reject it.
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